The Voice of Retail

Alexandre Guimond, Co-CEO of Altitude Sports and Steffen Schenk, President / COO at mīhī cannabis talk about their relentless focus on customer experience as the winning formula for modern retail

Episode Summary

On this episode I travel to Montreal to meet Alexandre Guimond, Co-CEO of Altitude Sports a now pure-play eCommerce retailer focussed on curating high-quality, durable goods for outdoor adventures and urban pursuits. We talk about their growth strategy in the “before time”, adjusting to the rapid demand in their business and their launch of same-day delivery in Montreal and coming soon in Toronto. Next from Toronto Steffen Schenk, President / COO at mīhī cannabis returns to the podcast in his new role and talks about the journey to opening their first store in Ontario and their winning focus on customer experience.

Episode Notes

Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and with the support of omNovos, Canada’s digital customer engagement company. omNovos makes Personalization EASY by helping you connect with your customers, connect with your data, and connect with your systems. Learn HOW at www.realcustomerengagement.com.

On this episode I travel to Montreal to meet Alexandre Guimond, Co-CEO of Altitude Sports a now pure-play eCommerce retailer focussed on curating high-quality, durable goods for outdoor adventures and urban pursuits.   We talk about their growth strategy in the “before time”, adjusting to the rapid demand in their business and their launch of same-day delivery in Montreal and coming soon in Toronto.

Next from Toronto Steffen Schenk, President / COO at mīhī cannabis returns to the podcast in his new role and talks about the journey to opening their first store in Ontario and their winning focus on customer experience.

But first, let’s check in with Alex from Altitude

******

Thanks to Alex and Steffen for being my guests, and omNovos for their support on this episode.  If you liked this podcast please subscribe on Apple, Spotify or your favourite podcast platform,  rate and review, and be sure and recommend to a friend or colleague in the retail industry.  

I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn

Until next time, have a safe week!