Welcome to The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada First up in this episode Tanbir Grover joins me for the first of a two part interview, reflecting on his twelve years at the forefront of digital retail and eCommerce in Canada, working for retail brands including Sears Canada, Hudson’s Bay and Lowe’s Canada. We talk corporate culture, the history of Canadian eCommerce and the state of online retail today and how we got here from there and where we’re going next. Next, April Sabral joins me to kick off the new retail year sharing her incredible experience on the front lines of retail for twenty five years - from Starbucks, to Apple to David’s Tea. April talks about what retailers should be thinking of in terms of their associates, how your willingness to recommend scores need to encompass employee satisfaction, the recipe for success for retailers and driving in-store conversion through training and development and fills us in on her new venture, RetailU.ca
Welcome to The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada
First up in this episode Tanbir Grover joins me for the first of a two part interview, reflecting on his twelve years at the forefront of digital retail and eCommerce in Canada, working for retail brands including Sears Canada, Hudson’s Bay and Lowe’s Canada. We talk corporate culture, the history of Canadian eCommerce and the state of online retail today and how we got here from there and where we’re going next.
Next, April Sabral joins me to kick off the new retail year sharing her incredible experience on the front lines of retail for twenty five years - from Starbucks, to Apple to David’s Tea. April talks about what retailers should be thinking of in terms of their associates, how your willingness to recommend scores need to encompass employee satisfaction, the recipe for success for retailers and driving in-store conversion through training and development and fills us in on her new venture, RetailU.ca
But first, let’s jump into part one of my interview with Tanbir Grover
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Thanks to Tanbir and April for being my guests on this special episode - now let’s hit the highlights of the retail news in Canada and around the world with Retail This Week….
That’s a wrap on this edition of The Voice of Retail. If you liked this podcast you can subscribe on Apple iTunes or your favourite podcast platform, please rate and review, and be sure and recommend to a friend or colleague in the retail industry.
I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn
Until next time, have a great week!