David Wilkinson, President of NCR Commerce, is back on the podcast recorded live in person at the NRF show in New York City. First, we chat about our impressions of the 2023 Big Show, and then we quickly dive into some of the most compelling and fascinating issues for the retail industry. NCR is one of the world's largest suppliers of retail POS equipment; David himself, a 12-year veteran of NCR, and his team have unique insights into the future of self-checkout and POS in a world of AI, machine vision, rapid innovation and retail technological investment.
David Wilkinson, President of NCR Commerce, is back on the podcast recorded live in person at the NRF show in New York City.
First, we chat about our impressions of the 2023 Big Show, and then we quickly dive into some of the most compelling and fascinating issues for the retail industry. NCR is one of the world's largest suppliers of retail POS equipment; David himself, a 12-year veteran of NCR, and his team have unique insights into the future of self-checkout and POS in a world of AI, machine vision, rapid innovation and retail technological investment.
About David
As President of NCR Commerce, David is responsible for creating and executing NCR’s overall vision and strategy for the retail and hospitality industries. He is focused on helping retailers and restaurants transform, connect, and run their technology platforms. NCR is investing in our customers’ success by leveraging the NCR Commerce Platform and world-class services and support to run the entire operation from the back office to the front end. NCR’s solutions accelerate the transformation of stores and restaurants around the world, helping them manage their operations more efficiently to deliver a consistent consumer experience.
David was elected to the NRF’s board of directors at the organization’s annual winter board meeting, held at NRF 2023: Retail’s Big Show. David’s energy and passion, coupled with a strong customer focus, have created a foundation for success. David spent the past twelve years in various roles at NCR. Most recently leading the global Retail team. During his tenure, he held various positions, from leading the Global Retail Sales organization, running the cloud POS start-up within NCR, leading the Emerging Industries team to focusing on NCR’s channel business.
With nearly 30 years of experience, David has helped many IT and telecom companies expand beyond their traditional business models. He has a proven track record of growing existing business models as well as innovating new ones to fill strategic gaps and accelerate profitability. Prior to joining NCR, David held various leadership positions at leading IT and telecom firms including Avaya, Nortel and Verizon.
In addition to his current duties, David is also a member of the Board of Trustees for the NCR Foundation and is a board member of Junior Achievement of Georgia.
David has a business administration degree in finance and marketing from Stephen F. Austin State University and an MBA from the University of Texas at Arlington. David currently resides in Milton, Georgia, with his wife and daughter.
About Michael
Michael is the Founder & President of M.E. LeBlanc & Company Inc. and a Senior Advisor to Retail Council of Canada and the Bank of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Today's Shopping Choice and Pandora Jewellery.
Michael has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated worldwide in thought leadership panels. ReThink Retail has added Michael to their prestigious Top Global Retail Influencers list for 2023 for the third year in a row.
Michael is also the president of Maven Media, producing a network of leading trade podcasts, including Canada's top retail industry podcast, The Voice of Retail. He produces and co-hosts Remarkable Retail with best-selling author Steve Dennis, now ranked one of the top retail podcasts in the world.
Based in San Francisco, Global eCommerce Leaders podcast explores global cross-border issues and opportunities for eCommerce brands and retailers.
Last but not least, Michael is the producer and host of the "Last Request Barbeque" channel on YouTube, where he cooks meals to die for - and collaborates with top brands as a food and product influencer across North America.
Michael LeBlanc 00:05
Hello and welcome to The Voice of Retail podcast. My name is Michael LeBlanc, and I am your host, I believe in the power of storytelling to bring the retail industry to life. Each week I'll bring insights, perspectives and experiences from some of the retail industry's most innovative and influential voices. This podcast is produced in conjunction with the Retail Council of Canada.
Michael LeBlanc 00:11
David Wilkinson, President of NCR Commerce is back on the podcast recorded live in person at the NRF show in New York City. First, we chat about our impressions of the 2023 Big Show. And then we quickly dive into some of the most compelling and fascinating issues for the retail industry. NCR is one of the world's largest suppliers of retail POS equipment.
David himself a 12-year veteran of NCR and his team have unique insights into the future of self-checkout POS and a world of AI, machine vision, rapid innovation, and retail technological investment. Let's listen in now. David, welcome to The Voice of Retail podcast, or should I say welcome back to The Voice of Retail podcast? Yeah,
David Wilkinson 01:03
Yeah, absolutely. I'm doing well. Always a pleasure to be here with you. Thank you.
Michael LeBlanc 01:06
Well, it's even more of a pleasure because the past two times we've chatted on the podcast, it's been virtually now I get to see you live in person.
David Wilkinson 01:13
I know if people could be here with us in person, they would see that we are surrounded by 1000s of our best friends and a very crowded hall at Jacob Javits Hall here. So yeah, it's nice to meet face-to-face.
Michael LeBlanc 01:24
Now, you're, like me, you are a veteran of these shows. What do you think? Do you think we're back to where it was pre-COVID? I mean, I can't even move in the hallways. I'm just trying to get my head around. What do you think?
David Wilkinson 01:35
Yeah, we are. So, this year, I was appointed to the board of the NRF. So, I attended my,
Michael LeBlanc 01:38
Congratulations.
David Wilkinson 01:40
First board meeting. Thank you on Saturday. And so, we were going through some of the stats of what's happening in the show. And indeed, the show is bigger than it was pre-pandemic. So, this would be the largest NRF that we've ever had both from a participant company participating and from a registered attendee. And I'll tell you, we've been, we, we compared our stats yesterday to our stats last, or 2020. The last time we had an in-person show.
Michael LeBlanc 02:02
Yeah, yeah.
David Wilkinson 02:04
And we were somewhere between five and 10%, depending on how we looked at it, up on traffic from that. And we thought that the show was busier than ever.
Michael LeBlanc 02:15
Yeah, I was gonna say that's, that's an impressive milestone. And tell me about why or what you do on the board. Like what, you know, as you, you know, you're such an important part of retail, you and the company. So, what do you talk about? What do you bring to that discussion?
David Wilkinson 02:29
Yeah, it's exciting. You know, it's a bit of a fresh perspective, I think, to the board, we have, the board is made up of a great group of people, the CEOs of a lot of great retail brands, sit on the board, and the board does such a fabulous job, Matt Shay does a great job with his team, and the whole government affairs team, making sure that the best interest of consumers and retailers are met and how we make laws and how we serve the, serve the interests of that community. And I'm excited to be there in the sense that I get to see a lot of other retail brands. So, I'm a little bit like NRF, in the sense that,
Michael LeBlanc 02:56
Sure.
David Wilkinson 02:57
I don't bring just a single retailer perspective, I do bring a bit more of a retail perspective and a perspective that's slightly different from one that's been serving the retail industry forever, for over 130 years, and one that is changing and transforming the industry through technology. So, it's a unique perspective, I believe. So, I'm excited to participate to help shape the future of what NRF does and help this industry.
Michael LeBlanc 03:26
Yeah, well, we're gonna talk more about that. But it's great, right? Because you get some inside baseball about what it takes to manage an industry so large from the political process perspective, and,
David Wilkinson 03:30
Absolutely.
Michael LeBlanc 03:31
All those things from the advoca-, how you advocate, how you intersect and it's a, it's an interesting peek behind the curtain, right.
David Wilkinson 03:44
And there are so many big topics that are affecting retail today. When you look at things like data and data privacy, you look at payments and payments security, you look at computer vision and, and what happens when you do facial recognition and overall privacy with that you look at organized retail crime and, and the massive problem that we have in the industry around shrink. So, there are so many big meaty topics that require not just retailers and technology, but the broader public, our government and laws to help us solve that it’s, it's, it's really a great industry group. And I think they bring a lot to us,
Michael LeBlanc 04:15
Well, we kind of jumped in, who are you? Tell us about yourself and tell us about what you do for a living?
David Wilkinson 04:18
Yeah, so I, you know, for those of you that listen and pay attention, I'm you know, I've been at NCR for 12 years. We have done some changes inside of NCR. We've combined our retail and restaurant business together. So, now I lead an integrated commerce business, you know, as those lines are blurring between food service,
Michael LeBlanc 04:29
Grocer-ants, (crossover talk).
David Wilkinson 04:32
Exactly. Yeah. And food service and convenience and what's happening, you know, you go to a Wawa today, and it's much more it's a sub-shop than a gas station,
Michael LeBlanc 04:41
Right
David Wilkinson 04:42
In some, in some locations. So, you know when there was a blurring of lines there and we felt like that the technology made sense to combine those two teams so that we could get some benefit and synergy. So, I'm just having fun serving two very great industries that I've been having the opportunity to look after for, you know, 10 or 12 years now, here. So,
Michael LeBlanc 05:11
Now does the convenience store, the C-store fit within that, (crossover talk) because I was, I was at the big NACS Show in Vegas, and my head was on a pivot, what a show but you know, what jumped out at me is, there's a lot of room for improvement around technology. And, you know, as that industry wants to move itself forward, beyond just the purveyors of you know, quick snacks and, and gasoline, there's a lot of great, we talked to the folks who come and go, you know, a lot of great vision behind what they're doing data infuse, technology infused. We talked to Pilot J, another big, and probably another big client or a big player in (crossover talk) the industry, right?
David Wilkinson 05:43
Yeah, They are a big client of ours. So yes, convenience, and fuel does fall into that space. A matter of fact, tomorrow when I'm speaking on the mainstage shanee-, Shameek Konar, the CEO of Pilot Flying J will be with me, speaking about the role of technology in the consumer experience as well. So yes, that's, there, that the industry is really ripe for technology, (crossover talk).
Michael LeBlanc 06:05
I was just going to say the exact same thing, because that was us when we came out. This is ripe for transfer. Like this is like retail it's not an exact analogy, but it's like retail like five or 10 years ago, they're like on the cusp of greatness, not that they're not great now for the folks we are talking about.
David Wilkinson 06:17
Right.
Michael LeBlanc 06:18
Tell us about NCR. I mean, you know, everybody knows the three letters, you're a big player. But tell us a little bit about the modern, who you are, scope and scale just so everybody kind of understands who you are.
David Wilkinson 06:29
Yeah, if we look at the combined commerce business between what we do in retail and restaurant, we're about a $3 billion company focused on technology to serve customers, I think we're the, you know we are one of the largest, we're the market leader in self-checkout. We're the market leader in point-of-sale software in those industries that we serve. So, we are really excited about our capability and our responsibility that we have in the industries that we serve to keep commerce up and running across, across the globe.
(Crossover talk) yeah, and so, you know, we are a platform led software and services company, and we have started to now get into the payments space. So, we're attaching payments on what we're doing in the SMB restaurant side where 90 plus percent payments led to what we're doing with restaurants. So yeah, we think there's an opportunity to simplify that environment for our client base, and really take a few steps out and allow them faster time to market and maybe a little lower cost of total ownership.
Michael LeBlanc 07:25
You've got an impressive physical presence here at the show.
David Wilkinson 07:29
Thank you.
Michael LeBlanc 07:30
How important is a show like this for you, we're kicking off the year, it's obvious the NRF is important to you and to the organization. But how important is a show like this to you?
David Wilkinson 07:37
It's extremely important to us the, not only do we get an opportunity to see clients from all around the world, we have you know you walk around you see our team from Japan, with clients, our team from South America have clients here, Europe always has a big showing, and in many cases will be 40, or 50% of our participants to our booth will be from somewhere other than the United States. So, it's an opportunity to bring all those people together that we don't normally get to see. It's also a great opportunity for our employees to get together, unify around a common message and really solidify that messaging and how we're delivering it to the market. And I couldn't be prouder than for the employees of NCR as they show up to this, this incredible event and, and show their pride and their passion for serving the industry. The team has done a fabulous job with the booth, as you said, and, (crossover talk).
Michael LeBlanc 08:07
The people are great here. It's fantastic.
David Wilkinson 08:11
And the messaging is resonating really well with our clients.
Michael LeBlanc 08:31
I'd almost argue, and I wonder if you agree that it's more important than it was pre-pandemic, because I don't know what your work relationship or the work situation is, work at home, work everywhere. But bringing people together probably has even more impact in a show like this and all the things that happen in and around it, right?
David Wilkinson 08:46
Yeah, absolutely, I mean, we, it's interesting, we were here last year. So, everybody says this event was in person, the pandemic shut everything down. We felt, as a, as a company that we had a responsibility to continue to serve retail. Our retail customers couldn't shut their doors during the pandemic, they serve a critical function in society. And we felt like we were going to be here to support them through it all. So, we were here, and we had our teams here. To your point, they weren't together during the normal course of the year.
Michael LeBlanc 09:20
Right, right.
David Wilkinson 09:22
So, as we do this event, you're absolutely right. They, getting our employees together. You see them hugging, you see them high fiving you, (crossover talk).
Michael LeBlanc 09:26
There's a lot of that here, (crossover talk).
David Wilkinson 09:28
You see the camaraderie that is created, and they do an amazing job helping each other and supporting each other. And it's something that is even more important now because the face-to-face interactions are, are just, they're just fewer.
Michael LeBlanc 09:35
Yeah, I mean, as a leader, do you think about that often? How do you create culture in a remote environment? And how do you expand beyond, because you probably benefit, when I talk to executives, they say, listen, productivity is not the issue. We're getting great productivity, but that, I don't know if that attachment to the business, that culture. It's very hard to inculcate particularly new people, let alone existing people, right? So, do you envision more of this not more of the NRF show or big shows, but getting people together more like this? I'm always asking leaders about how they're thinking about this on a go forward basis.
David Wilkinson 10:06
Yeah, I do, I agree with you, I think, you know, reflects, and maybe I'm stuck in the old ways. But I reflect back to,
Michael LeBlanc 10:12
Yeah.
David Wilkinson 10:13
I still can remember early in my career, when you were new and you needed that support, you needed a support system, you needed to walk in and see your manager, you needed to feel connected to something bigger. I think, without that physical connection, we lose the ability to emotionally attach ourselves to a company, to a brand, to a vision. So, I'll tell you on behalf of NCR, we do believe in a culture that has face-to-face interactions, and we want to have people in the office working together. So, we will continue as we have moved towards more of an in person, work environment. Of course, there are jobs that are remote, I mean there are a lot of development jobs that we can do remotely. Our field services technicians are in the field every day, they don't have an office, and a lot of our sales teams (crossover talk) are located.
Michael LeBlanc 10:56
As you said, your, you know, your presence is out there, man, you're not,
David Wilkinson 10:59
Yeah.
Michael LeBlanc 11:00
You know, it kind of continues. Well, let's, let's transition from this (inaudible).
David Wilkinson 11:04
Perfect.
Michael LeBlanc 11:05
Thanks for sharing. Let's, what do you, what do you guys showing here? What's new and exciting. And then I want to talk about self-serve. I've been showing a bunch of retailers some interesting self-serve applications at, where were we, we were at UNIQLO. We're looking at their RFID self-service, and everybody's Ooh, look at that, It's pretty cool. So, first of all, what's new here? And what's, what are you showing?
David Wilkinson 11:21
Yeah, we've got the NCR commerce platform that is the core of everything we're doing. And as I described earlier, we believe that the need to differentiate your brand experience as a retailer is what's most important. And we also believe that to do that, you've got to have more and more technology in your store. And all that technology requires the ability to run it. And if you run it as architectural islands, it gets terribly expensive. And you can only do so much of it.
David Wilkinson 11:34
So, we're advocating the NCR commerce platform, it's a way to bring together a common data layer, a common transaction layer, a common customer view, and allows you to consume innovation at a way that is much more affordable and allows you to deploy at a faster scale and take advantage of all the great things that we're seeing all over the floor here at, at NRF. So, the commerce platform while it's not new. What we're showing is a lot of the success that we've seen and the benefits that we're creating for our clients as we're changing the cost curve, and how they deploy technology in store today, the other stuff that we're doing, I mean, if you go out, (crossover talk).
Michael LeBlanc 12:20
Are you putting payments as part of that (crossover talk) because you mentioned payments earlier, right? (Crossover talk) Payments is newer for you though, right.
David Wilkinson 12:25
It is, we have, we made an acquisition a couple of years ago of a company jet pay that gets us into the merchant acquiring space where we don't want to be a broad line merchant acquirer, but we want to attach payments, when we start a payment, we want to finish it.
Michael LeBlanc 12:31
Right.
David Wilkinson 12:32
And we do a lot of starting (crossover talk) payments.
Michael LeBlanc 12:40
You're overarching objectives strategically for the clo-, for the customers kind of, as you say, no islands, no silos kind of seamless.
David Wilkinson 12:45
Right.
Michael LeBlanc 12:46
Less than you will really want to be in the payments business per se.
David Wilkinson 12:48
Right.
Michael LeBlanc 12:49
Right, it just really, you want to be that component that, that, that closes the loop for everybody, right.
David Wilkinson 12:56
Exactly, exactly. And we believe that we want to run the technology in the store or run the store technology side of what our customers do. So, they can focus on being really good retailers. Let us be good technology people, you be good retailers, and then that'll create the right balance in, in what's going on. You'll also see some things that we're doing out there that are platform enabled, like computer vision, self-checkout.
David Wilkinson 13:14
So, we have a philosophy around computer vision, that's a holistic experience. It's not just for checkout, it can track shopper journeys throughout the store, it could be a shrink deterrent tool in the front of the store, in the back of the store and throughout the store, the way we're thinking about computer vision, self-checkout is it's also needs to be inclusive. So, in many of the instances where you see it, it's only covering some small fraction of the transactions in the store. Ours is a, we'll call it a retrofit where the market leader in self-checkout. So, we want to be able to retrofit any self-checkout in the market with the ability to do computer vision. So, retailers can try these things. If computer vision is right for them, great. If it's not, they haven't wasted a bunch of time creating another technology in the store that's not going to work.
Michael LeBlanc 14:00
Or in their, you know, in their warehouse where they put the test stores and (crossover talk). But it's all cycles. Nobody's got spare cycles. So, unpack that a bit for me. So, it's funny because as I mentioned earlier, I had the opportunity to take a bunch of retailers on a store tour yesterday. And one of the things we looked at is, of course, we looked at what's new in self-checkout. We went into the Target store in SoHo, and it was just back to back, you know, they're like, Wow, look at how many banks there are. So, we're just looking at the technology. Now when you describe that computer vision. If I say, as a use case, I bring over a big bunch of grapes and I put them on a scale, so you get weight as a computer vision says, well, that's a green grape. I know that, is it that sophisticated?
David Wilkinson 14:35
Yes, it is that sophisticated and today we have the capability to do that even in an assisted lane to help the cashier in throughput but identify, (crossover talk). You know we call it we call it Picklist Assist, you know, when you go up to self-checkout, and you, instead of having to scroll through A to Z, we know that the AI models know that it is a green grape or,
Michael LeBlanc 14:46
Let's get you there faster,
David Wilkinson 14:48
Right, or say it's an avocado and it may look like a lime it may give you just a lime and avocado to choose from, not, A to Z.
Michael LeBlanc 14:56
Interesting.
David Wilkinson 14::57
So yeah, we're doing (crossover talk).
Michael LeBlanc 15:02
So, that already exists.
David Wilkinson 15:04
That exists, that exists. So, we're trying to bridge that into a more inclusive experience to include all items. And it only makes sense if it accelerates or takes friction out of the process. In many cases, it's adding friction to the process. So, we're trying to integrate it into what customers know and love about the existing self-checkout experience and adding just another sensor, like you said, on the RFID side, if you walked away from the computer vision space and went around the corner of the booth, you would see where we're showing our RFID self-checkout, where just like you saw on UNIQLO, you can set items on the counter, the RFID sensor is under the counter it, it rings up the itemized basket of things that you just set on the counter, and then you can be free to remove safety tags, bag, whatever you want to do in a special case, (crossover talk).
Michael LeBlanc 15:49
Let's talk about the process, there's a bunch of questions I couldn't answer yesterday, as we were, as we were, they had a little bin and they're like, okay, you tell me there's an RFID chip in every product? I think so.
David Wilkinson 16:08
Yes.
Michael LeBlanc 16:09
And then how does it work with security tags? So, walk us through how the product works? So, the first answer is everybody's got to have an RFID tag,
David Wilkinson 16:18
Correct.
Michael LeBlanc 16:19
And we, are we at that point? I mean RFID tags are the next best thing for 10 years. Are we now at the point where it makes sense economically to put them in? And, and okay, my follow up question is, is it making sense because it works in self-checkout, and therefore that all stitches it together. So, (crossover talk) what are you hearing?
David Wilkinson 16:25
So yeah, I'll tell you the process is, if you're using RFID, self-checkout, everything has to have a self-checkout tag.
Michael LeBlanc 16:29
Right.
David Wilkinson 16:30
What we believe, though, is that everything won't have an RFID tag. So, we believe you have to have the ability to do RFID tag, vision, and traditional scanning, it's this whole notion of having a multi-sensor self-checkout experience that creates the best consumer experience and the best benefit for retailers. It's kind of like a belt and suspenders approach. (Crossover talk) just some items like $2.99 items. Right? We had a retailer from the UK today talking about self-checkout vision. And they were asking, they saw a lot of beauty products that are small and look alike. So, think about a tube of lipstick,
Michael LeBlanc 17:12
Sure, (crossover talk) 50 the same tubes, but on it, it says gray blue, (crossover talk) right?
David Wilkinson 17:18
So, there, they had, they're like, can I ever get computer vision to work? It's that they're too cheap to put RFID tags on? How do I have self-checkout in those worlds? So, those are the kinds of problems that we're trying to solve through this multi-sensory or multi-modal self-checkout. So, if you're a retailer and your whole brand is built on an associate, creating a great experience, removing the sensor labels, boxing up an item, handing you a bag from behind a counter, self-checkout may not be the way you want to go.
Michael LeBlanc 17:37
Yeah.
David Wilkinson 17:38
The way you want to go is getting your cashier out from behind the counter doing more clienteling and mobile queue busting. The brand differentiation is going to come through the experience. And that experience needs to be defined by the retailer. And we're going to create a technology platform that will meet the retailer where they want to meet their consumer. That's our whole goal.
Michael LeBlanc 18:05
Right? That intersection point. Now, earlier, we were talking about your role at NRF. You're learning about ORC, Organized Retail Crime. Unfortunately, it's a familiar term to many of the listeners and many of us and let's put that together with self-checkout. That's a bit, a bit of a weakness historically. What are you guys doing to address, organ-, not organized crime but theft at self-checkout? It sounds like this three-part model makes it pretty hard to do ticket swapping and all the things that have been a kind of, you know, a bit of a cancer on retail for years. What do you get, how do you guys think about that? It must be a big challenge for you.
David Wilkinson 18:37
It is a big challenge. And we do think computer vision and the AI ML modeling that goes with it is one of the big answers to that.
So, you just talked about ticket switching. If I know that I have an item and I'm scanning it and it looks like a steak, and it rings up like a package of drink, (crossover talk) powder or, or whatever for 99 cents, I can tell that there's a mismatch. So, that, that is one, that is one way of doing that. It's also catching some of the innocent things of a consumer that just miss-scanned something or an associate that might intervene and enter and key an item they say, I don't know what that item is. So, I just keyed in $1 to keep the customer moving. There's a lot of innocent shrink that's happening at the checkout, whether it's self-checkout, or assisted-checkout.
So, we think computer vision and, and, and things like that are the way to go. It's not a, some of the organized retail crime and the ability to you know, we're not going to tackle everybody as they leave the store. We're not going to put associates in harm's way to solve this problem. So, we have to be really creative about the things that we can control. And then people like the NRF will go do great things in terms of lobbying with lawmakers and how do we get, (crossover talk).
Michael LeBlanc 19:42
There is some recent lobbying and legislation on that on,
David Wilkinson 19:49
Absolutely.
Michael LeBlanc 19:50
You know, making sure the marketplaces know who their customers are. So, that stuff doesn't move around. And we could have a whole separate podcast on that. I'm sure but listen, it's been great. It's so great to meet you in person. It's great to learn what you guys are up to. Where can we, can any of the listener's go to get in touch or learn more about what you guys do?
David Wilkinson 20:02
Yeah, the same way the team keeps me pretty busy. Most of what we post is on LinkedIn, you can either go to my LinkedIn or you can go to and follow NCR, we do a lot of posting on the NCRs own Twitter page, or you can just go to ncr.com and find out what we're up to.
Michael LeBlanc 20:15
Well, David thanks for joining me on The Voice of Retail. It's nice to meet you, man.
David Wilkinson 20:18
It is nice to meet you in person.
Michael LeBlanc 20:20
Listen, have a great rest of your show, and we look forward to keeping in touch over the year.
David Wilkinson 20:24
Looking forward to it. Thank you.
Michael LeBlanc 20:27
All right. Thanks for tuning into this episode of The Voice of Retail. If you haven't already, be sure and follow on your favorite podcast platform so new episodes will land automatically each week. And check out my other retail industry media properties, Remarkable Retail podcast with Steve Dennis, and The Global eCommerce Leaders podcast. Last but not least, if you're into barbecue, check out my YouTube barbecue show Last Request Barbecue with new episodes each and every week.
I'm your host Michael LeBlanc, Growth Consultant, President of M.E. LeBlanc & Company and Maven Media and keynote speaker. If you're looking for more content or want to chat, follow me on LinkedIn or visit my website at meleblanc.co.
Safe travels everyone.
SUMMARY KEYWORDS
checkout, computer vision, NCR, NRF, retail, industry, podcast, retailers, talk, technology, payments, serve, organized retail crime, big, store, RFID tag, retail industry, pandemic, customers