This year, retailers, big and small, are starting off once again with some degree of uncertainty as a result of the evolving pandemic. One thing we do know is that Canadians are now comfortable and savvy online shoppers. In fact, a 2021 PayPal Canada study, titled “Trends & Spends” found Canadians across the country are spending about $2-billion more a month online. My guest on this episode of The Voice of Retail has a front seat to the past, present and future of eCommerce and payments: Mike Monty, PayPal Canada’s head of enterprise sales. And he joins me in this exclusive interview to share the insights
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada.
From Scott Galloway to Carl Boutet to Steve Dennis, savvy business leaders and retail industry thought leaders agree on one thing: the COVID era was the great acceleration of eCommerce. Best estimate: Canada stepped into a pandemic time tunnel and came out the other end five online years later.
This year, retailers, big and small, are starting off once again with some degree of uncertainty as a result of the evolving pandemic. One thing we do know is that Canadians are now comfortable and savvy online shoppers. In fact, a 2021 PayPal Canada study, titled “Trends & Spends” found Canadians across the country are spending about $2-billion more a month online.
My guest on this episode of The Voice of Retail has a front seat to the past, present and future of eCommerce and payments: Mike Monty, PayPal Canada’s head of enterprise sales. And he joins me in this exclusive interview to share the insights
Thanks for tuning into this special episode of The Voice of Retail. If you haven’t already, be sure and click subscribe on your favourite podcast platform so new episodes will land automatically twice a week, and check out my other retail industry media properties; the Remarkable Retail podcast, the Conversations with CommerceNext podcast, and the Food Professor podcast. Last but not least, if you are into Barbeque, check out my all new YouTube barbecue show, Last Request Barbeque, with new episodes each and every week!
I’m your host Michael LeBlanc, President of M.E. LeBlanc & Company & Maven Media, and if you’re looking for more content, or want to chat follow me on LinkedIn, or visit my website meleblanc.co! Have a safe week everyone!
About Mike Monty
As a successful, self-made entrepreneur, Mike Monty knows what it takes to not only get a business off the ground but to have it make a mark on the industry.
Today, Mike puts his wisdom into practice as PayPal Canada’s head of enterprise sales, where he is focused on helping Canadian retailers and businesses grow and maximize their opportunities in the digital economy within our borders and internationally.
With more than 20 years of experience in the technology and payments industry as an entrepreneur, senior leader and avid investor, Mike is a skilled leader who can masterfully navigate a business restructuring and expertly elevate a company’s performance. He excels at helping companies go-to-market, grow, and scale.
As an investor and part of the leadership team in Hyperwallet, Mike played an integral part in PayPal’s acquisition of the online payout platform. In addition to his own business venture, Mike has been fortunate to learn from and be a part of the journey of other captains of industry such as IBM, FICO and now PayPal.
A citizen of the world, Mike was born and raised in South Africa before moving to Singapore for 14 years, spending a few years in Thailand before settling down in Vancouver in 2013 with his family. He credits his business acumen to his travels, and the understanding he gained that a diverse culture, open communication, continual evolution and empowered people are what make companies thrive.
About Michael
Michael is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience and has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated on thought leadership panels worldwide. Michael was recently added to ReThink Retail’s prestigious Top 100 Global Retail Influencers for a second year in 2022.
Michael is also the producer and host of a network of leading podcasts, including Canada’s top retail industry podcast, The Voice of Retail, plus the Remarkable Retail with author Steve Dennis, Global E-Commerce Tech Talks and The Food Professor with Dr. Sylvain Charlebois. Most recently, Michael launched Conversations with CommerceNext, a podcast focussed on retail eCommerce, digital marketing and retail careers - all available on Apple, Spotify, Amazon Music and all major podcast platforms. Michael is also the producer and host of the “Last Request Barbeque” channel on YouTube where he cooks meals to die for and influencer riches.
Michael LeBlanc 00:04
Welcome to The Voice of Retail. I'm your host, Michael LeBlanc. This podcast is brought to you in conjunction with Retail Council of Canada.
Michael LeBlanc 00:10
From Scott Galloway to Carl Boutet, to Steve Dennis, savvy business leaders and retail industry thought leaders agree on one thing, the COVID era was the great acceleration of eCommerce. Best estimate, Canada stepped into a pandemic time tunnel and came out the other end five online years later.
Michael LeBlanc 00:27
This year, retailers big and small, are starting off once again with some degree of uncertainty as a result of the evolving pandemic. One thing we do know Canadians are now comfortable and savvy online shoppers. In fact, a 2021 PayPal Canada study entitled "Trends and Spends" found Canadians across the country are spending about $2-billion more a month online.
Michael LeBlanc 00:48
My guest on this episode of The Voice of Retail has a front seat to the past, present and future of eCommerce and payments, Mike Monty, PayPal Canada's head of enterprise sales. And he joins me in this exclusive interview.
Mike Monty 00:59
We've seen businesses that really, you know, were brick and mortar kind of businesses and, and have entered the eCommerce game and transformed incredibly quickly.
Michael LeBlanc 01:12
Let's listen in now.
Mike, welcome to The Voice of Retail podcast. How are you doing this morning?
Mike Monty 01:17
Good morning, Michael. Nice to, nice to meet you on the podcast. And yeah, I'm doing pretty well today.
Michael LeBlanc 01:23
Yeah, fantastic. So, it's afternoon where I am but I think I'm finding you in the West Coast. Is that right?
Mike Monty 01:28
You are, you're finding me coming to you out of Vancouver.
Michael LeBlanc 01:32
Fantastic, fantastic. Well, listen, let's jump right in, tell us a bit about yourself, your, your background and what you do at PayPal.
Mike Monty 01:38
Sure, I'm a, I'm a bit of a weird guy. I, I was born in South Africa. I, you know, moved to Singapore in 1997. I spent 14 years there. Moved to Thailand for three years, back to Singapore and then I've been living in Canada now for nine years.
You know, I run PayPal’s enterprise business here and we're really into helping large Canadian businesses solve their eCommerce and payments challenges. You know, prior to PayPal, I you know, was an investor and an executive within a Canadian startup called Hyperwallet that was acquired by PayPal in 2018. So, my journey in payments has, you know, been pretty much the past 10 years, but my journey in technology has been the, the last 25 years.
Michael LeBlanc 02:28
Well, it's such an interesting background. Now, does has your international experience lent you a perspective that you find unique? And do, do you draw on that often?
Mike Monty 02:38
I think so. You know, I think having lived in you know, different, you know, countries as well as experiencing different cultures, makes you really value you know, those different opinions, those different cultures, you know, as well, as, you know, see the value that you know, inclusivity brings and respect for different people in different cultures. I think that's not only helped to, you know, in my personal life, but also, within my business life. And creating teams that really are high performance involves, you know, creating teams that are inclusive and diverse, you know, with people that have different opinions and are innovative.
Michael LeBlanc 03:20
Yeah, right on and now, from a payment perspective, were you always, what drew you to payments? I mean, you started in technology payments, at its core it is very technologically focused, but it's also very innovative and creative in businesses, is that what drew you to the payment space from a career perspective?
Mike Monty 03:37
No, you know, I, I started out in a, a software company, you know, in the oil and gas industry originally and ended up in sales. And then went through the dot com boom and bust and ended up at IBM for a couple of years and then finally decided that I was going to take a sabbatical for 6 to 12 months.
Mike Monty 03:58
And during that sabbatical, I met some very interesting people and, and one of those people was invested in Hyperwallet, and, and you know, in Vancouver. And I really took a look at the technology. Saw how simple it was. Saw how they were making cross border payments so much cheaper than the banks were charging and how it was so much easier. Everything was digital and I just fell in love with the technology. So, it really was kind of a, a bit of luck just falling into the payments landscape and, and seeing this technology and going well, I think this is the future, right?
Michael LeBlanc 04:33
Well, it's funny because retail is often described as the accidental career. You know, people don't always set out to be in retail but once they get there, they love it.
All right, let's talk about PayPal no one's listening to this podcast who wouldn’t know in one way shape or another of, of the brand probably already, know a bit of its history, but take us through just the scope and scale of PayPal just so, so we level set everybody so that they know what, and who you do, and where you act, and where you operate, and all that great stuff.
Mike Monty 05:01
Sure, sure. I mean, I think most people think of PayPal as really a button on a, you know, during the checkout process on a website, right? And, but many people don't really, you know, that PayPal provides business solutions, end to end business solutions, from small businesses through the mid-market to the very large businesses out there.
Mike Monty 05:22
And we provide multiple payment methods. We're not just the PayPal payment method, we provide credit card solutions, you know, across all the major credit card lines. We provide alternative payment methods like Google Pay, and Apple Pay. We provide fraud solutions, you know, we provide eCommerce marketing and retargeting solutions to help merchants increase their conversion.
You know, and the thing that really sets us apart is our two-sided network. We empower more than 425 million consumers and merchants in more than 200 markets to take part in the global economy.
Michael LeBlanc 05:56
Wow.
Mike Monty 05:57
So, you know, it's, it's really something that is, is global. And it spans from, you know, the consumer side of our business all the way through small businesses to very, very large businesses.
Michael LeBlanc 06:09
You know, I've, I've often found is the case and it's, it's also the case for my listeners, there's some listeners in the retail space, who are deep, deep vertical experts on payments. But the vast amount of you know, people who run retail may or may not have a vertical payments expert. Tell me one thing about PayPal, or at least one that would surprise the listeners, like that, that they were like, ‘Wow, I never realized that about PayPal’, as you said, it's a very familiar brand. They often see it on checkout, and they know of its capabilities. Anything that would that jumps to mind that you say, ‘Wow, I bet you people don't know this and it would, it would surprise them’.
Mike Monty 06:41
Yeah, I think, you know, as I mentioned, the, the real the thing that seems to surprise people, especially in Canada, when we speak to them is, is the fact that we're not only a payment method, that we do perform credit card processing, as an example. And, and all those other alternative payment methods, you know, people generally look at PayPal as a trusted brand to buy things and, and they relate PayPal to the old eBay.
Michael LeBlanc 07:05
Yeah.
Mike Monty 07:06
You know, the days where, where PayPal was a part of eBay. And you know, since PayPal has gone public, it's really rocketed up in terms of the acquisitions it's made, and you know, companies like Apple and Braintree, and Simility, and so on, that have really rounded out all these payment capabilities and given us this end-to-end solution. And taken us you know, we, we often call it, "going beyond the button", because people see us as that button, right?
Michael LeBlanc 07:34
All right. Well, let's talk about you know, as your role, this broader role that you have in the infrastructure, let's talk about just for a minute, the any observations you could share about 2021 and, and the recent past in terms of performance of eCommerce. Now we all see the numbers at a high level, you guys have a front row seat, in what's happening in, in retail transactions. Any trends you could comment on that you've observed from your chair, at that unique seat as you've, as you've watched eCommerce flourish in the COVID era?
Mike Monty 08:04
Yeah, I mean, you know, we keep track of a lot of data. And we, we also commission studies, you know, multiple times a year. And not surprisingly, you know, digital, digital commerce went from really being a luxury service to a necessity for survival for many businesses during the pandemic. And we saw a huge amount of growth in the eCommerce space during the pandemic.
Mike Monty 08:27
You know, if you take a look at, you know, in 2017, only about 19% of Canadian businesses were transacting online.In 2020, that jumped by 400%, you know, and those numbers were from our, our PayPal Canada Annual Business of Change Study. The rush online was a necessity because Canadians are digitally savvy consumers.
Mike Monty 08:27
And, you know, in 2021, we ran our Trends & Spends Consumer Study and found that Canadians increased their online shopping spend by more than 2 billion per month compared to the pre-pandemic. You know, most importantly, though, I think, Michael, is that our studies are showing that this is not going to let up, you know, post-pandemic. People are not going to go back to the way that we're shopping as much in-store pre-pandemic. So, this will continue. We do see the eCommerce trend continuing to increase over time.
Michael LeBlanc 09:22
Yeah, that was going to be my you, you took the question out of my mouth, so to speak. My next question was, how are you thinking about 2022? We had this massive lift and eCommerce was 70%. And then we've had a lesser lift, kind of a moderation but still tremendous growth in 2021. But as you look forward to 2022, is it your, is it your thought you're expecting that waterline to, to stay stable and kind of resume normal growth or how do you think about I mean, growth in eCommerce transactions and business? How are you thinking about that?
Mike Monty 09:51
Yeah, I think that's right. I think the growth rates will slow but I you know they will continue to grow. Because we obviously saw a huge bump, you know, especially in the beginning of the pandemic, and that will continue in terms of growth. So, we're not going to go backwards in terms of eCommerce. And, and then the expectation, really is that, you know, businesses will be able to merge that online world with their instore world in a seamless way so that consumers, you know, really have a convenient way of dealing with them.
Michael LeBlanc 10:26
Right, right. You know, there's an old saying about the best time to plant a tree was 20 years ago, the next best time is today. Do you, do you think that applies to the eCommerce, it's never too late? While there is tremendous growth, it's still not too late to get into the game?
Mike Monty 10:40
No, that, that's exactly right. We've seen businesses that really, you know, were brick and mortar kind of businesses and, and have entered the eCommerce game and transformed incredibly quickly through how they're presenting themselves online, to consumers. So, you know, taking that first step, and getting into the eCommerce game isn't very difficult today with all the, you know, providers that are there in terms of eCommerce solutions, payments, -
Michael LeBlanc10:50
Yeah.
Mike Monty 10:50
And so on, right? It's become easier and easier for people to get online. And once they're online, and they start learning about their businesses and how consumers are reacting to them, and the experiences that they're giving consumers, we see them transform their businesses really, really quickly.
Michael LeBlanc 11:31
Yeah, you know, it's history lesson. But I, I launched my first eCommerce site in 96, 97 and payments was just a nightmare. Like, the difference between what you and PayPal can bring to merchants of all sizes versus, you know, what I had to deal with, even at the largest retailers. Such a transformation, yeah?
Mike Monty 11:48
Yeah. I mean, you really, you've got to the point of having a one stop shop, right? Versus before, you would have to cobble together multiple pieces, you know, in a solution. So, it's a lot easier today for, for businesses to get on-line.
Michael LeBlanc 12:01
Yeah, right on. I've often called it the leveling of the, of the playing field, right? So, you can get to be a merchant, you don't have to worry about stitching together or handling transactions. You've got trusted partners to kind of get that done and focus on other things.
Mike Monty 12:14
Exactly.
Michael LeBlanc 12:15
Yeah, I mean you mentioned earlier, you talked about papers and research and thought leadership was one of the things that brought us here today. You recently published, as an organization, a great Tips piece with, in co-operation with Knix CEO. Joanna Griffiths, great Canadian retailer, great innovator. And you put together five recommendations for Canadian retailers. So, let's, let's go, let's take, take us through your, your five top recommendations.
Mike Monty 12:40
Yeah, the first, the first tip and, and you know, just to say that we're massive fans of Joanna and the incredible brand that she's built. You know, Knix has been a PayPal merchant almost from the start. And we reached out to her because we wanted to tell the story of how she's mastered the digital space and is now branching out into traditional brick and mortar. And she's taking her digital philosophy and bringing it in store. They're a great example of an omni-channel retailer.
Mike Monty 13:05
So, the first tip, Michael is you know, use platforms that grow with your business. And the challenge today is remaining at the forefront of a competitive digital landscape. And being competitive means having access to import-, important customer insights and partners that help give your customers what they want. You know, secure transactions, seller protection, flexible payment options, and shopping rewards.
Mike Monty 13:29
One, one thing that Joa-, Joanna said that was important in her interview was, ‘We partner with the best and then we focus on what we do best’. So, the people at the helm of an enterprise should be focused on running their business, while their eCommerce platform helps take care of everything else, you know, from customer conversion to ensuring transactions are protect-, protected from fraud.
Mike Monty 13:50
The second, you know, tip was to have a stream-, streamlined checkout process. And you know, MasterCard, MasterCard Global Consumer Study that came out in 2020, found that for 70% of Canadians, contactless payments are now their first choice, whereas 47% are now using contactless payments more than they did before the pandemic. So, that gives us a key insight into how Canadians want to shop and pay for their purchases.
And PayPal, you know, being able to offer consumers the ability to pay how they want to pay it can be really the key to a successful checkout experience. Whether it be with you know a PayPal digital wallet, other digital wallets with rewards, or with even you know, a buy now pay later or credit solution. Flexibility is always going to be the most important aspect for consumers.
Michael LeBlanc 14:40
Follow that thread a bit, in my past in putting in payment systems, one of the challenges you would have, are you know, you'd, you'd have to justify whatever kind of changes you're going to make to a broader constituency of people. And you are going to say, ‘Is this actually going to increment my business’, right? We are going spend resources in time and treasure to implement a new system or bring on a new partner. How do we justify that? I think, I think that's a, it feels like that's an easier conversation with someone like PayPal, for example. And I've done a PayPal implementation and, and saw the advantages of ‘A’ access to your big network of people who use PayPal and ‘B’ just the, the frictionless as you would say, payment is that, is that your advice and is that what you're hearing back from retailers you talk to?
Mike Monty 15:21
Yeah, I think you just put it in your own context, right? You know, if, if I walk into a store, you know, and take it in, I'll take it from a brick and mortar, example, if you walk into a store, and you have a credit card that you like to use because you get certain rewards on that card, and somebody doesn't accept that card in the store. And if you really want that item, you'll probably buy it that first time. But the next time you want to buy that item, you will think twice before you go back to that store, because they don't -
Michael LeBlanc 15:49
Yeah.
Mike Monty 15:50
Accept the payment method that you prefer. And you probably will look for, you know, the same product or a similar product in a store that accepts the way that is most convenient for you to pay.
So, yeah, I think, you know, giving people the experience that they want is incredibly important. You can't just provide one type of, one payment method or two payment methods anymore. People expect, you know, to be able to pay the way they want to pay.
Michael LeBlanc 16:19
Right on. Now, you mentioned stores, Joanna is talking about stores. So, that I think leads into your third point, the, this omni-channel idea of, of physical and, and bricks and mortar and eCommerce together, yeah?
Mike Monty 16:31
Well, exactly. I mean, you know, today's consumers are extremely digitally savvy, and they expect their shopping experience to, to be seamless, whether it's online or in store. You know, they want information about the product before they step foot in the store. And I, I personally go and Google everything before I, before I go into a store and research the products that I want to buy and read the reviews on the products, right?
Mike Monty 16:53
You know, they want to be able to pay for it with a tap of their phone when they're in the shop. And then they want to be able to buy, you know, re-order a different color, or the same product when they come home. You know, and if they're not happy with their purchase, they want to be able to return it, either online or in store without any hassles. So, you know, successful omni-channel engagement strategy is, is really fueled by customer data and insights that give, you know, retailers a chance to develop an individual approach to marketing and retargeting their customers.
Michael LeBlanc 17:24
And, and you have you bring that to retailers, talk about that a little bit?
Mike Monty 17:27
Yeah, I mean, you know, we've, we have both a, an online, you know, offering as well as a in store offering. And, especially in the, in the, in the, in the small business world in Canada, we've launched, you know, QR code payments so, that people, you know, were able to accept payments with, you know, a QR code and, and, and, and get payments from consumers into their PayPal accounts. So, you know, most people know PayPal really as an online only provider, but we've also branched out into the in-store world.
Michael LeBlanc 18:02
Well, come on, you, you got to agree that who knew the QR code would have a revitalization, right? I mean, (crossover talk), if you and I were sitting down having this, this a cup of coffee and a chat like this three years ago, -
Mike Monty 18:17
Yeah.
Michael LeBlanc 18:17
You would laugh at QR codes, right? Those ugly little things, they never work, nobody uses them well, and now, my goodness, they're everywhere, right? It's crazy, -
Mike Monty 18:25
Well, now, I mean, you can't read a menu without you know, a QR code on your phone.
Michael LeBlanc 18:30
(crossover talk), you, you can't get a pint of beer at your table in some restaurants. It's so, (crossover talk),
Mike Monty 18:35
It's funny you know, I always feel old. But you know, we're teaching the, the young kids a thing or two with these old fashioned QR codes now, I mean, -
Michael LeBlanc 18:58
It's like this is new, yeah dude it's not new, it's been around (inaudible), (crossover talk). You know, one other thing I know, I know Joanna and her business a little bit and I know they are very principled, a very principled retailer. So, -
Mike Monty 19:00
The fourth tip really was, you know, work with partners that share your company's values, right. And, and we know with social media, and you know, how connected the world is, today's consumers are very engaged. They want to know that the companies they're dealing with and giving the money to are standing up for what's right. And, you know, take Knix for example, they're outspoken advocates for inclusivity and social justice. And Joanna told us in our, in our interview that she takes a critical look at her business partners to ensure their values are aligned with hers.
You know, PayPal has always prided itself on leading with the purpose of helping democratize financial services for underserved communities. We, we, we put a real emphasis on diversity and inclusion within the business and support, you know, communities and charities actively.
Michael LeBlanc 19:51
Last but not least, let's talk about the future.
Mike Monty 19:56
Yeah, and this, this comes to your point earlier about you know, if, If you haven't really been online, you know how easy it is to get online and, and is it too late, right. You know, the, the last tip really was don't live in the past, focus on the future. You know, and the best advice I can give is, you know, to, to focus on where you want your business to be. It doesn't matter whether you were online two years ago, or even last week, what matters is that you're taking the necessary steps to set the business up for success, you know, for the future.
Mike Monty 20:27
As an example, you know, we work with a company that was not online at all, and it's a big retailer, a brand that everybody would know. They weren't online before the pandemic in any, you know, significant way. But today, you know, they're thriving to the point where they're not only online with their own products, but they're turning their website into a marketplace for third party vendors. They were able to get online quickly with PayPal when they first started. But since then, they've grown to accept all payments through our unbranded products, and also looking at our payout solution for their marketplaces.
So, you know, it's, it's never too late to get online, as you mentioned earlier, Michael, it's a very quick journey once you start it.
Michael LeBlanc 21:09
Well, and I think you're there to help with the journey in terms of added information. So, let's, let's talk about that for a little bit. Where can they get in touch with you? And how? And where can they go to learn more? And, and give us all the great resources that you can put in front of folks.
Mike Monty 21:23
Yeah, listen, the best place to go is our website, paypal.ca/enterprise, there are some good insights there, you know, on, on how to get in touch with us as well as solutions that we provide. And we really encourage people to get in touch with us so that we can have a discussion and answer any questions. And we really do approach it in a consulting kind of methodology, where we try to understand what the business challenges are, and, and what the directions are that the business wants to take, in designing a solution. Especially in the enterprise world. You know, it's not an out of the box kind of situation. Many of the larger businesses have, have multiple different kinds of technologies within their frameworks, and we work with all of them.
Michael LeBlanc 22:12
Right. So, yeah, your expertise and, and the tool really spans from small independents all the way up to major multinationals. right? So, quite a broad reach. Now, are you, are you a LinkedIn guy, is that a great way to get in touch with you? And what about that, (inaudible).
Mike Monty 22:26
Yeah, 100%, you know, definitely on LinkedIn. You'll see you'll see me under Mike Monty clearly working for PayPal, and happy to, happy to take you know, reach out to on LinkedIn and, and also happy to take, you know, requests through our website.
Michael LeBlanc 22:45
Well, listen, Mike, thanks so much for joining me on The Voice of Retail, it's been a great conversation. I mean, payments can be at one hand, very complex. On the other hand, you know, the, the art and skill I think of what you do is simplifying it, simplifying the very complex so that it is easily understandable and becomes a business strategy versus, you know, needing to understand a lot of the other stuff. But if you need to understand a lot of the other stuff, you've got that resource too. So, it's a nice blend. And I'll put links to your URL and, and all that contact stuff in the show notes.
But for now, I want to wish you continued success and, and looking forward to hopefully meeting you in person in Vancouver. I haven't been to Vancouver for a couple of years, which is a weird thing to say in my life, for all of us. But thanks again for joining me on The Voice of Retail and wish you, as I said continued success.
Mike Monty 23:34
Thanks, Michael, I really enjoyed the conversation and I wish you the same.
Michael LeBlanc 23:39
Thanks for tuning into this special episode of The Voice of Retail. If you haven't already, be sure and click and subscribe on your favorite podcast platform so new episodes will land automatically twice a week.
Michael LeBlanc 23:49
And check out my other retail industry media properties, The Remarkable Retail podcast, Conversations with CommercNext podcast and The Food Professor podcast with Dr. Sylvain Charlesbois.
Last but not least, if you're into barbecue, check out my all new, YouTube barbecue show, Last Request Barbecue with new episodes each and every week. I'm your host Michael LeBlanc, President of M.E. LeBlanc & Company and Maven Media. And if you're looking for more content or want to chat, follow me on LinkedIn or visit my website at meleblanc.co.
Have a safe week everyone
SUMMARY KEYWORDS
business, PayPal, eCommerce, payments, pandemic, people, consumers, online, retail, solutions, Joanna, store, payment method, Canada, podcast, retailers, Canadians, Michael, merchant