In this weeks episode we check in with two highly respected retail industry analysts to take the pulse of online retail and retail experience. First a feature interview with Forrester VP and Principal Analyst Sucharita Kodali. One of the most respected analysts in the North American eCommerce space, we talk about the big trends and powerful business models that are increasingly separating the winners from the losers in online retail and beyond. Next I talk with Andrew Cherwenka, veteran retailer and CX guru and President at Touchpoints Retail Consulting live in the Atomic Reach podcasting studio recorded at Retail West in Andrew’s new(wish) home town of Vancouver . Andrew takes deep dives into Forrester’s Canadian Customer Experience Index survey, and goes well beyond in articulating best practices and pitfalls retailers should avoid as they continue their CX journey.
Welcome to the Voice of Retail for the week of October 28, 2019 I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada.
In this weeks episode we check in with two highly respected retail industry analysts to take the pulse of online retail and retail experience.
First a feature interview with Forrester VP and Principal Analyst Sucharita Kodali. One of the most respected analysts in the North American eCommerce space, we talk about the big trends and powerful business models that are increasingly separating the winners from the losers in online retail and beyond.
Next I talk with Andrew Cherwenka, veteran retailer and CX guru and President at Touchpoints Retail Consulting live in the Atomic Reach podcasting studio recorded at Retail West in Andrew’s new(wish) home town of Vancouver . Andrew takes deep dives into Forrester’s Canadian Customer Experience Index survey, and goes well beyond in articulating best practices and pitfalls retailers should avoid as they continue their CX journey.
Lastly I’ll take a look at the retail news of the week, but first, lets listen to my interview with Sucharita from Forrester
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Thanks to Sucharita and Andrew for being my guests on this episode, now lets hit the highlights from Retail This Week eNewsletter, I put this newsletter together, the biggest circulation of any weekly in Canada together each and every week, 51 weeks of the year - you can subscribe for free at retailcouncil.org
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That’s a wrap on this episode of The Voice of Retail if you liked this podcast you can subscribe on Apple iTunes or your favourite podcast platform, please rate and review, and be sure and recommend to a friend or colleague in the retail industry.
I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn
Until next time, have a great week!