The Voice of Retail

Managing the Black Friday eCommerce Peak with SCI President & CEO Chris Galindo and live panel discussion with retailers Franco Schiavone from Designer Brands and Stephanie Barrington at Well.ca

Episode Summary

First up in this special edition we set the stage with an exclusive interview with a supply chain veteran on the front lines of delivering on the promise of Black Friday - SCI’s President & CEO Chris Galindo.  Chris provides us with incredible  insights into the logistics of eCommerce from a warehouse and distribution perspective, trends from the front lines and advice on how to deal with Black Friday. Next recorded live in Toronto at the SCI Powershift to Consumerism summit a recording of my panel interviews with retailers and thought leaders in the eCommerce retail space: after an introduction by Dave Mack, VP marketing from SCI and himself an experience eCommerce retailer, veterans of many Black Friday/Cyber Mondays Franco Schiavone, Sr. Director eCommerce and Customer Service with Designer Brands Canada, Stephanie Barrington, VP Marketing Well.ca and Jerry Lam, Director Strategic Accounts and Product Development take us through their thinking around Black Friday, handling peaks and what it takes to win November 29th!

Episode Notes

Welcome to a special Black Friday-Cyber Monday  planning for peak eCommerce edition of the Voice of Retail,  I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada.

First up in this special edition we set the stage with an exclusive interview with a supply chain veteran on the front lines of delivering on the promise of Black Friday - SCI’s President & CEO Chris Galindo.  Chris provides us with incredible  insights into the logistics of eCommerce from a warehouse and distribution perspective, trends from the front lines and advice on how to deal with Black Friday.

Next recorded live in Toronto at the SCI Powershift to Consumerism summit a recording of my panel interviews with retailers and thought leaders in the eCommerce retail space: after an introduction by Dave Mack, VP marketing from SCI and himself an experience eCommerce retailer, veterans of many Black Friday/Cyber Mondays Franco Schiavone, Sr. Director eCommerce and Customer Service with Designer Brands Canada, Stephanie Barrington, VP Marketing Well.ca and Jerry Lam, Director Strategic Accounts and Product Development take us through their thinking around Black Friday, handling peaks and what it takes to win November 29th!

But first, let’s listen to my interview with Chris from SCI

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That’s a wrap on this special supply chain planing for peak edition of The Voice of Retail, Thanks to Chris, Franco, Stephanie and Jerry for being my guests on this special edition!


if you liked this podcast you can subscribe on Apple iTunes or your favourite podcast platform, please rate and review, and be sure and recommend to a friend or colleague in the retail industry.

I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn

Until next time, have a great week!