On this episode we go to Winnipeg to meet Mark Letain, President at EQ3, a distinctive furniture retailer with stores in Canada and the U.S. that is part of the Pallister furniture business. We talk about the positioning of the business and the dynamic furniture retail industry, and how EQ3 helped out the Winnipeg community when they needed it the most. Next Andrew Armstrong from omNovos joins me to talk about their perspectives on retail data strategy, the “jump ball” opportunity of the COVID-19 crisis, and how retailers can start their journey towards harnessing consumer data to create genuine loyalty. Lastly from Boston Rana el Kaliouby, CEO & Co-Founder at Affectiva and Author of "Girl Decoded" joins us for an exclusive interview that takes us through her journey from a PhD in Computer Science and Post-Doc work at MIT to founding a company that explores the outer edges of AI and the integration of emotion and empathy.
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and this episode is brought to you by omNovos - Canada’s Retail Customer Engagement Solutions Provider. Learn more at www.realcustomerengagement.com
On this episode we go to Winnipeg to meet Mark Letain, President at EQ3, a distinctive furniture retailer with stores in Canada and the U.S. that is part of the Pallister furniture business. We talk about the positioning of the business and the dynamic furniture retail industry, and how EQ3 helped out the Winnipeg community when they needed it the most.
Next Andrew Armstrong from omNovos joins me to talk about their perspectives on retail data strategy, the “jump ball” opportunity of the COVID-19 crisis, and how retailers can start their journey towards harnessing consumer data to create genuine loyalty.
Lastly from Boston Rana el Kaliouby, CEO & Co-Founder at Affectiva and Author of "Girl Decoded" joins us for an exclusive interview that takes us through her journey from a PhD in Computer Science and Post-Doc work at MIT to founding a company that explores the outer edges of AI and the integration of emotion and empathy.
But first, lets check in with Mark from EQ3
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Thanks to Mark and Rana for being my guests, and thanks to Andrew & omNovos for their support of this episode. If you liked this podcast you can subscribe on Apple iTunes or your favourite podcast platform, please rate and review, and be sure and recommend to a friend or colleague in the retail industry.
I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn
Until next time, have a safe week!