In this episode I’m in the Big Apple, New York City first with an exclusive interview with Paige Thomas, President & CEO Saks OFF 5TH. We discuss her rich background in retail through to developing a passion for the off-price format, and then delve into the brand strategy matrix, the affordable luxury retail trend, the evolution of the second hand luxury market and the future of retail in the covid era and beyond. Next, I meet Ron Thurston, Vice President of Stores at INTERMIX and Best Selling Author with his great new book Retail Pride. In a wide-ranging interview Ron takes us through his history of accomplishment and learning in retail store operations and delivers a glimpse into the masterclass of retail as a career that he chronicles and celebrates in his book.
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and with the support of omNovos, Canada’s digital customer engagement company. omNovos make Personalization EASY by helping you engage the right customer, with the right content, at the right time. Find out how you can get started quickly and affordably so you can focus on doing what matters most--driving revenue and margin growth at www.realcustomerengagement.com
In this episode I’m in the Big Apple, New York City first with an exclusive interview with Paige Thomas, President & CEO Saks OFF 5TH. We discuss her rich background in retail through to developing a passion for the off-price format, and then delve into the brand strategy matrix, the affordable luxury retail trend, the evolution of the second hand luxury market and the future of retail in the covid era and beyond.
Next, I meet Ron Thurston, Vice President of Stores at INTERMIX and Best Selling Author with his great new book Retail Pride. In a wide-ranging interview Ron takes us through his history of accomplishment and learning in retail store operations and delivers a glimpse into the masterclass of retail as a career that he chronicles and celebrates in his book.
But first, let’s hear from Paige from Saks Off 5th:
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Thanks to Paige and Ron for being my guests, plus omNovos for their support on this episode. If you liked this podcast please subscribe on Apple, Spotify or your favourite podcast platform, rate and review, and be sure and recommend to a friend or colleague in the retail industry.
I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn