In this episode I welcome Scott Arsenault, President of Ren's Pets, a regional pet store chain based in Ontario with national ambitions with and expanded store fleet and powerful online solutions , and we talk about the tremendous growth of online and a category benefiting from an explosion of demand due to the COVID-19 era. Next I talk with one of the sharpest analysts and observers in the retail industry, Rob Garf, Vice President, Strategy and Insights, Retail and Consumer Goods at Salesforce as Rob shares key North American Black Friday/Cyber Monday retail and consumer trends
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and with the support of omNovos, Canada’s digital customer engagement company. omNovos make Personalization EASY by helping you engage the right customer, with the right content, at the right time. Find out how you can get started quickly and affordably so you can focus on doing what matters most--driving revenue and margin growth at www.realcustomerengagement.com
This episode is also brought to you by Salesforce, the global CRM leader that is empowering companies of every size and industry to digitally transform and create a 360° view of their customers"
In this episode I welcome Scott Arsenault, President of Ren's Pets, a regional pet store chain based in Ontario with national ambitions with and expanded store fleet and powerful online solutions , and we talk about the tremendous growth of online and a category benefiting from an explosion of demand due to the COVID-19 era.
Next I talk with one of the sharpest analysts and observers in the retail industry, Rob Garf, Vice President, Strategy and Insights, Retail and Consumer Goods at Salesforce as Rob shares key North American Black Friday/Cyber Monday retail and consumer trends
But first, let’s hear from Scott from Ren’s Pets
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Please join me this holiday in supporting the Make Kids Smile campaign along with Stream Commerce Mastermind Toys Baffin Footwear & Apparel , Rakuten Kobo Inc. and Truefitt & HIll North America . Make Kids Smile is a grass-roots, hyper-local Toronto charitable initiative with a goal to raise money, gift wrap and personally deliver holiday gifts to kids, youth, and teens in Toronto. Visit Make Kids Smile to learn more and donate today!
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Thanks to Scott and Rob for being my guests, plus omNovos and Salesfore for their support on this episode. If you liked this podcast please subscribe on Apple, Spotify or your favourite podcast platform, rate and review, and be sure and recommend to a friend or colleague in the retail industry.
I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn
Until next time, have a safe week!