The Voice of Retail

Simon Rodrigue, Chief Digital Officer for Staples on modern eCommerce, and Andrew Resnick on key retail operational strategies at storefront creating an amazing digital experience

Episode Summary

On this episode we help celebrate a great milestone and anniversary with Simon Rodrigue, Chief Digital Officer of Staples Canada.  We look a the brand and mission transformation of Staples just over a year ago, and Simon talks about the team and technology stack assembled to re-platform and re-imagine the online and digital presence of one of Canada’s top eCommerce sites. Next Andrew Resnick, veteran retail operator joins me on the podcast as we catch up after working together in our past lives to talk about the key operational elements of executing online, digital strategies in stores with BOPIS pick-up and now the outsized demands placed on retailers coast-to-coast of curb side pickup that formed a lifeline or new customer experience market of the COVID-19 era.

Episode Notes

Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada

On this episode we help celebrate a great milestone and anniversary with Simon Rodrigue, Chief Digital Officer of Staples Canada.  We look a the brand and mission transformation of Staples just over a year ago, and Simon talks about the team and technology stack assembled to re-platform and re-imagine the online and digital presence of one of Canada’s top eCommerce sites.

Next Andrew Resnick, veteran retail operator joins me on the podcast as we catch up after working together in our past lives to talk about the key operational elements of executing online, digital strategies in stores with BOPIS pick-up and now the outsized demands placed on retailers coast-to-coast of curb side pickup that formed a lifeline or new customer experience market of the COVID-19 era.

But first, lets check in with Simon from Staples

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Thanks to Simon and Andrew for being my guests on this episode.   If you liked this podcast you can subscribe on Apple iTunes or your favourite podcast platform, please rate and review, and be sure and recommend to a friend or colleague in the retail industry.

I’m Michael LeBlanc, Founder and President of M.E. LeBlanc and Company Inc. and you can learn more about me on www.meleblanc.co or of course on LinkedIn

Until next time, have a safe week!