Meet Michon Williams, Chief Technology Officer for Walmart Canada, talking about fostering a culture of both innovation and dependability, leveraging AI & retail, and meeting customers where they are with the help of leading-edge technology.
Michon Williams is my special guest in this episode, sharing her career journey, emphasizing an early interest in technology and explaining her role as Chief Technology Officer (CTO) at Walmart Canada.
Michon highlights the importance of balancing innovation and stability, operating on three horizons: stability, incremental improvements, and long-term disruptions. We discuss the need for local solutions in Canada due to unique market requirements, the rapid pace of innovation in retail, particularly post-pandemic, and the role of AI in enhancing efficiency and customer experience. Michon advises retailers to foster a culture of experimentation and continuous learning and encourages women in tech to be curious and proactive in their career development.
About Michon
Michon was recruited to Walmart Canada as Vice President of Product & Delivery to steward their accelerated investment in technology in 2021. Promoted to Chief Technology Officer, Michon and her team are responsible for core systems strategy and delivery, technology infrastructure and operations, infosec and architecture across stores, pharmacies, supply chain, merchandising, core data platforms, associate tools and enterprise technology (including real estate). Michon is a long-time advocate of the environment and inclusion and leads programs in support of Green Technology and to promote and advance Diversity in Technology.